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Hats By Agnieszka Terms & Conditions

Hats by Agnieszka Terms and Conditions

Welcome to Hats by Agnieszka! We appreciate your interest in our handmade and bespoke hats. These terms and conditions ("Terms") govern your use of our website and the purchase of our products. By accessing or using our website and making a purchase, you agree to abide by these Terms.

1. Product Orders

1.1 Customized Products: At Hats by Agnieszka, we take pride in crafting bespoke hats tailored to your specifications. Please note that customised products are made to order and, as such, cannot be returned or exchanged unless they are defective or damaged upon delivery.

1.2 Product Availability: While we strive to keep our product listings accurate and up-to-date, product availability may change without notice. We reserve the right to discontinue or modify any product at any time.

2. Pricing and Payment

2.1 Pricing: All prices on our website are in GBP and include applicable taxes unless stated otherwise. Prices may be subject to change without notice.

2.2 Payment: We accept payments through PayPal, Apple Pay. By providing payment information, you represent and warrant that you have the legal right to use any payment method(s) provided.

3. Shipping and Delivery

3.1 Shipping: We offer shipping to UK and Worldwide for our products. Shipping fees and estimated delivery times will be provided during the checkout process.

3.2 Delivery: We will make every effort to ensure that your order is delivered in a timely manner. However, delivery times may vary depending on your location and external factors beyond our control. We are not liable for delays in delivery.

4. Returns and Exchanges

4.1 Returns Policy: We accept returns and exchanges for non-customised products within 14 days of the delivery date. However, please note that customised products, being made to your specifications, cannot be returned or exchanged unless they are found to be defective or damaged upon delivery.

4.2 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 3 days of delivery. We will work with you to resolve the issue promptly.

5. Intellectual Property

5.1 Ownership: All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of Hats by Agnieszka. You may not use, reproduce, or distribute our content without our explicit written consent.

6. Privacy Policy

6.1 Privacy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Limitation of Liability

7.1 Disclaimer: Hats by Agnieszka is not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our liability is limited to the purchase price of the product(s) in question.

8. Governing Law and Jurisdiction

8.1 Jurisdiction: These Terms are governed by and construed in accordance with the laws of England & Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in England & Wales.

9. Changes to Terms and Conditions

9.1 Modifications: Hats by Agnieszka reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.

Contact Information:

Thames Side Studios
Unit 8, Studio 105
London SE18 5NR

Tel: +44 7963593978

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Thank you for choosing Hats by Agnieszka!

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